Terms and conditions

SALES AND PRICING TERMS

By making a reservation, the user agrees to enter into a rental contract with Apartamentos Nevandi, and both parties commit to abiding by these General Terms and Conditions and the accommodation's rules of use.

Only the guests listed in the original reservation and at check-in are permitted to stay in the apartment. Any additional person staying overnight must be approved.

LEGAL REQUIREMENTS

LEGAL REGISTRATION: As authorized tourist accommodation in Cantabria, we are required to verify each guest's identity documents and register them in the Civil Guard's 'traveler registry,' in accordance with Article 29 of Decree 159/2012.

Identity of the Data Controller

Company Name: APARTAMENTOS NEVANDI S.L.U.

Trade Name: Apartamentos Nevandi

Tax ID (CIF/NIF): B39358080

Registered Address: Barrio Pido 140, 39588 Pido, Cantabria

Activity: Tourism

Telephone: +34 635 54 81 56

Email: [email protected]

MAKING A RESERVATION

Our automated availability and pricing system allows you to select the apartment that interests you and book it online immediately.

Initial payment: To book your chosen accommodation, please select it and provide the requested information. If you decide to proceed with the booking, an initial online payment via credit card—representing a percentage of the total amount—may be required. If the credit card provided is invalid and the charge cannot be processed by La Bárcena Apartamentos Rurales & Spa, a member of our team will contact you using the phone number or email address you provided. If the requested amount is not paid, or if it is not possible to contact you using the provided contact details, the reservation will be automatically cancelled. In such a case, you will receive an email confirming the cancellation.

Reservation confirmation: Once the initial payment has been made—and provided the reservation terms require it—the reservation will be instantly confirmed, and you will receive a welcome email containing all the details of your booking (booking information, apartment address, contact person details, etc.).

Final payment: The full cost of the accommodation must be paid once the refundable cancellation period specified in your reservation has passed and prior to your arrival at the selected accommodation. You may receive a request for this payment via a secure payment link, in compliance with European Union legislation regulating payment services and electronic payment transactions (transposed into Spanish law via Royal Decree-Law 19/2018 on payment services and other urgent financial measures).

PRICES

Prices are always displayed in EUROS (€) and may vary depending on the time of year or special events, subject to the specific apartment. Consequently, Apartamentos Nevandi reserves the right to change prices, automatically updating them on the website.

CHECK-IN / CHECK-OUT

Guests must inform Apartamentos Nevandi of their expected arrival time at least 24 hours prior to the start of their stay. Apartamentos Nevandi accepts no responsibility for delays or inconveniences caused by a lack of such information.

Upon check-out, guests must vacate the apartment and remove all their luggage. Apartamentos Nevandi reserves the right to remove any luggage remaining in the room after check-out time and/or to charge the guest a penalty, which may be deducted from the damage deposit.

CLEANING

Upon check-out, guests are required to leave the accommodation in a reasonable condition. Failure to comply with these rules may result in additional cleaning charges.

GUEST CONDUCT

Guests agree to behave in a respectful and considerate manner and to respect the neighbors.

They also agree to respect the furnishings and equipment provided, to take care of them, and to notify Apartamentos Nevandi of any damage observed.

Failure to comply with general rules of conduct entitles Apartamentos Nevandi to require guests to vacate the accommodation immediately.

NOISE

Guests must keep noise to a minimum so as not to disturb the occupants of neighboring properties—especially during nighttime hours (10:00 PM to 9:00 AM).

Parties are strictly prohibited.

Excessive noise is prohibited at all times and may result in the termination of the vacation rental agreement, eviction, forfeiture of the rental fee, and additional charges that may be deducted from the damage deposit.

Guests must notify Apartamentos Nevandi of any disputes or complaints from neighbors as soon as possible.

SECURITY

Whenever guests leave the unit, it is their responsibility to ensure that all windows and doors are closed and locked to maintain security and prevent damage from rain or water.

Guests agree not to duplicate the property keys or hand them over to third parties, and to take necessary security measures to prevent unauthorized access to the property. In the event of lost keys, guests must notify Apartamentos Nevandi as soon as possible.

Additionally, Apartamentos Nevandi provides an emergency number, available 24 hours a day, for any issues regarding the accommodation: +34 636 85 27 04.

MODIFICATIONS AND CANCELLATIONS

Any request to modify the dates of the stay must be approved by Apartamentos Nevandi. If, for any reason, the client needs to cancel the reservation in whole or in part, the cancellation policy will apply.

If, for any reason beyond its control—including *force majeure*—Apartamentos Nevandi is forced to modify the reservation terms, it must immediately inform the guest. If no agreement is reached regarding the modified terms, the guest will receive a full refund and will not be entitled to make any further claims. LIABILITY

Apartamentos Nevandi is not liable for any damage caused by the use of equipment or in cases of theft, fire, or other criminal activity. In any event, Apartamentos Nevandi will make every effort to quickly resolve any issues that arise. Guests are responsible for their own personal valuables during their stay.

PERSONAL DATA

Personal data is processed solely for the following purposes:

- Managing the stay and requested services, and communicating with guests.

- Reporting to local authorities, as required by Cantabria tourism regulations.

Information is stored on a secure server for the duration necessary to carry out these processes, in compliance with tourism regulations.

Data collected by Apartamentos Nevandi will under no circumstances be shared with third-party companies, except with local authorities.

RATE CONDITIONS

Low Season

Free cancellation up to 7 days before arrival.
You may cancel free of charge up to 7 days before arrival. If you cancel within 7 days of arrival, a cancellation fee of 50% of the total cost applies. In the event of a no-show, a penalty equal to the full reservation amount will be charged.

High Season

Free cancellation up to 14 days before arrival.
You may cancel free of charge up to 14 days before arrival. If you cancel within 14 days of arrival, a cancellation fee of 50% of the total cost applies. In the event of a no-show, a penalty equal to the full reservation amount will be charged.

PRIVACY POLICY

In compliance with the obligations established by Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights, we provide you with the following information regarding the processing of your personal data:

Who is responsible for the processing of your data?
APARTAMENTOS NEVANDI, S.L.U. Tax ID (CIF): B39358080
Address: BO. PIDO, 140, 39588, PIDO - CAMALEÑO.
Phone: 636852704
Email: [email protected]
Website: www.apartamentosnevandi.com
Data Protection Officer: -

You may contact us through any of the available channels.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it periodically; if you are a registered user and access your account or profile, you will be notified of any changes.

If you belong to one of the following groups, please consult the relevant section:

+ GUESTS

For what purposes will we process your personal data?

Please be advised that your data will be processed for the purpose of managing your reservation and your stay, as well as ensuring payment for any expenses incurred during said stay.
Your data will be shared with law enforcement agencies in compliance with current legislation, as well as with the relevant travel agencies or tour operators involved.
Data will be retained for a minimum of 6 years, in accordance with tax, commercial, and consumer protection regulations, as well as requirements regarding the guest registration log.

What is the legal basis for processing your data?

The legal basis is your consent.

+ WEBSITE OR EMAIL CONTACTS

What data do we collect through the website? We may process your IP address, the operating system or browser you use, and even the duration of your visit, on an anonymous basis.
If you provide us with information via the contact form, you will be identified so that we may contact you, should the need arise.

For what purposes will we process your personal data?

- To respond to your inquiries, requests, or submissions.
- To manage the requested service, address your inquiry, or process your request.
- To provide information via electronic means regarding your request.
- To provide information about commercial offerings or events via electronic means, provided that you have given express authorization.
- To conduct analyses and implement improvements to the website, our products, and our services.
- To improve our commercial strategy.

What is the legal basis for the processing of your data?

The acceptance and consent of the data subject: In cases where submitting a request requires completing a form and clicking a "submit" button, doing so implies that you have been informed of—and have expressly consented to—the terms contained in the clause attached to said form, or that you have accepted the privacy policy.
All our forms use an asterisk (*) to indicate mandatory fields. If you do not provide the information for these fields, or if you do not check the box to accept the privacy policy, you will not be able to submit the information. This typically appears as follows: “□ I am over 14 years of age, and I have read and accept the Privacy Policy.”

+ CLIENTS

For what purposes will we process your personal data?

- Preparation of price quotes and follow-up via communications between both parties.
- Provision of information via electronic means regarding your request.
- Provision of commercial or event-related information via electronic means, subject to your express authorization.
- Management of administrative, communication, and logistics services provided by the Data Controller.
- Invoicing and filing of applicable taxes.
- Execution of relevant transactions.
- Control and debt collection processes.

+ SUPPLIERS

For what purposes will we process your personal data?

- Provision of information via electronic means regarding your request.
- Provision of commercial or event-related information via electronic means, subject to your express authorization.
- Management of administrative, communication, and logistics services provided by the Data Controller.
- Invoicing.
- Execution of relevant transactions.
- Invoicing and filing of applicable taxes.
- Control and debt collection processes.

What is the legal basis for processing your data?

The legal basis is the acceptance of a contractual relationship, or, failing that, your consent provided when contacting us or offering your products to us through any channel.

+ SOCIAL MEDIA CONTACTS

For what purposes will we process your personal data?

- To respond to your inquiries, requests, or submissions.
- To manage the requested service, address your inquiry, or process your request.
- To interact with you and build a community of followers.

What is the legal basis for processing your data?

Your acceptance of a contractual relationship within the relevant social media platform, in accordance with its respective Privacy Policy:

Facebook http://www.facebook.com/policy.php?ref=pf
Instagram

https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_r
edirect
X http://x.com/privacy
LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Pinterest https://about.pinterest.com/es/privacy-policy
YouTube http://www.google.com/intl/es/policies/privacy/

How long will we retain your personal data?

Because we operate via a specific profile, our ability to access or remove your data is limited. We will process your data for as long as you remain connected to us—by following us, being our friend, or engaging via "like," "follow," or similar buttons.
Any rectification of your data, or restrictions regarding information or posts, must be managed through your own profile or user settings on the respective social media platform.

+ JOB APPLICANTS

For what purposes will we process your personal data?

- To organize selection processes for the hiring of employees.
- To schedule job interviews and evaluate your application.
- If you have provided your consent, we may share your data with partner or affiliated companies, for the sole purpose of assisting you in finding employment. - By checking the box to accept the privacy policy, you provide your consent for us to share your job application with the entities that make up our group of companies, for the purpose of including you in their personnel selection processes.
Additionally, please be advised that one year after receiving your curriculum vitae, we will securely destroy it.

What is the legal basis for the processing of your data?

The legal basis is your unequivocal consent, given when you send us your CV.

_____________________________________________________________

Do we include personal data of third parties?

No. As a general rule, we only process data provided to us by the data subjects themselves. If you provide us with data belonging to third parties, you must first inform those individuals and obtain their consent; otherwise, you release us from any liability for failure to comply with this requirement.

What about data concerning minors?

We do not process data of individuals under the age of 18. Therefore, please refrain from providing such data if you are under that age, or from providing data of third parties who are under that age. APARTAMENTOS NEVANDI, S.L.U. disclaims any liability for failure to comply with this provision.

Will we send communications via electronic means?

- Such communications will only be sent to manage your request, provided that you have specified this as a preferred method of contact.
- Any commercial communications sent will have been previously and expressly authorized by you.

What security measures do we implement?

Rest assured: We have adopted an optimal level of protection for the personal data we handle, and we have implemented all technical means and measures at our disposal—consistent with the current state of technology—to prevent the loss, misuse, alteration, unauthorized access, or theft of such personal data.

To whom will your data be disclosed?

Your data will not be shared with third parties, except where required by law. Specifically, data may be disclosed to the Spanish Tax Agency (Agencia Estatal de la Administración Tributaria), as well as to banks and financial institutions for the purpose of processing payments for services rendered or products purchased. Data may also be shared with data processors necessary for the execution of our agreement.
In the event of a purchase or payment, if you choose to use a specific application, website, platform, bank card, or other online service, your data will be shared with that platform or processed within its environment—always with the highest level of security. Upon our instruction, the company responsible for web development and maintenance, or our hosting provider, will have access to our website. These entities will be bound by a service agreement that requires them to maintain the same level of privacy as we do.

What are your rights?

- To know whether or not we are processing your data.
- To access your personal data.
- To request the rectification of your data if it is inaccurate.
- To request the erasure of your data if it is no longer necessary for the purposes for which it was collected, or if you withdraw the consent you previously provided.
- To request the restriction of the processing of your data in certain circumstances; in such cases, we will only retain it in accordance with applicable regulations.
- To data portability: your data will be provided to you in a structured, commonly used, and machine-readable format. Alternatively, we can send it to a new data controller of your choosing. This right applies only in specific circumstances.
- To lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) or another competent supervisory authority if you believe we have not handled your request appropriately.
- To withdraw your consent for any processing activity for which you previously provided consent, at any time.
If any of your data changes, please let us know so that we can keep our records up to date.

Do you need a form to exercise your rights?

- We have forms available for exercising your rights; please request them via email. Alternatively, you may use forms provided by the Spanish Data Protection Agency or other third parties.
- If there is reasonable doubt regarding the identity of the person making the request, these forms must be signed electronically or accompanied by a photocopy of your national ID document (DNI).
- Forms may be submitted in person, by mail, or via email to the Data Controller at the address provided at the beginning of this document.

How long will it take for us to respond to your request?

It depends on the specific right being exercised, but we will respond within a maximum of one month from the date of your request. This period may be extended by two additional months if the matter is highly complex and we notify you that more time is required.

Do we use cookies? If we use types of cookies other than those that are strictly necessary, you may consult our cookie policy via the relevant link on our website’s homepage.

How long will we retain your personal data?

- Personal data will be retained for as long as you maintain a relationship with us.
- Once that relationship ends, personal data processed for specific purposes will be retained for the periods required by law—including any period during which a judge or court might request such data, in accordance with the statute of limitations for legal actions.
- Processed data will be retained until the aforementioned legal retention periods expire (if there is a legal obligation to retain them) or, in the absence of such a legal period, until the data subject requests their deletion or withdraws their previously granted consent.
- We will retain all information and communications related to your purchase or the provision of our service for the duration of any product or service warranties, in order to address potential claims.

Date of last modification: 07-10-2026